Need a hand?
Reach us by email. Real people, real answers.
Good questions. Clear answers.
Quick answers, no jargon. If you need more help, our support email is at the bottom of the page.
Purchases & PRO
Find out what PRO includes, how to restore your purchase and what to do if it doesn’t show up.
Instruments & tuning
Give the app microphone access, use the tuner and choose your instrument.
Practice & saved sets
Choose chords, practice progressions and manage the content saved on your device.
Privacy
Find out which settings stay on your device and read the privacy policy. Privacy Policy (EN).
Good questions. Clear answers.
Quick answers, no jargon. If you need more help, our support email is at the bottom of the page.
Can I start for free?
Yes. Download the app and start practicing. Upgrade to PRO only if you want the extras.
Is PRO a subscription?
No. PRO is a one-time purchase, not a subscription.
How do I restore a PRO purchase?
Sign in with the Apple or Google account you used to buy PRO. If your purchase isn't recognized automatically, open the PRO screen and use Restore Purchases. A valid restoration won't cost you anything.
What if PRO still doesn't appear?
Check your store account and purchase history, then restart ChordTime. Still stuck? Contact support using the link in the footer. Tell us your device type and what happened—never send passwords or payment details.
Does the tuner record or upload my audio?
No. ChordTime detects pitch locally using your device’s microphone. Tuner audio is not sent to a ChordTime server.
Where are my practice settings and sets saved?
They're stored on your device. Removing the app or clearing its data can delete local settings and saved sets.
What can I play?
Guitar, ukulele, bass, banjo, mandolin and more.
How many languages are available in the app?
ChordTime supports 22 languages, including Filipino. Choose yours in the app's language settings.